Returns, Refund and Change of Mind Policies
Reservoir Spectacles is a local, family owned business where we want our customers and patients to be 100% satisfied. Any non-personalised, non-customised or non-prescripted product (frames, sunglasses, contact lenses, etc.) we are happy to offer a store credit or exchange within 14 days purchase where the goods are unworn, unmarked, undamaged and in their original packaging. Unopened contact lens boxes with no markings on them can also be returned within 14 days.
For presciption lenses: all products are final sale. If you are having difficulties we can retest your eyes and find an alternate solution for you.
For multifocal wearers who are unable to adapt, we can change the lenses to a single vision pair of your choice (either Distance, Near or Intermediate) at no extra cost, however the difference in cost will not be refunded.
Thank you for understanding.
For presciption lenses: all products are final sale. If you are having difficulties we can retest your eyes and find an alternate solution for you.
For multifocal wearers who are unable to adapt, we can change the lenses to a single vision pair of your choice (either Distance, Near or Intermediate) at no extra cost, however the difference in cost will not be refunded.
Thank you for understanding.