Reservoir Spectacles
Privacy Policy
Reservoir Spectacles respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how we collect, use, store and disclose personal information in the course of providing optometry services and managing our practice.
Information we collect
We may collect personal information including your name, date of birth, contact details, Medicare or health fund details, appointment information, clinical history, test results, prescriptions, retinal images, referral information and details relating to spectacles, contact lenses or other products supplied by the practice.
We may also collect information through our website, online booking platforms, email, telephone calls and patient forms.
Why we collect information
We collect personal and health information so that we can provide safe and appropriate eye care, maintain accurate clinical records, manage appointments, process payments and claims, communicate with you, order products, provide referrals and comply with our legal and professional obligations.
How we use and disclose information
Your information may be used by our staff and optometrists for the purpose of providing care and managing the practice.
Where necessary, we may disclose relevant information to other healthcare providers and services involved in your care, including general practitioners, ophthalmologists, hospitals, Medicare, health funds, secure referral platforms, optical laboratories and contact lens suppliers.
We will only disclose information where it is required for your care, with your consent, where required by law, or where otherwise permitted under Australian privacy law.
Online bookings and third-party services
We may use third-party services such as online booking platforms, secure messaging services, practice management software, payment systems and website tools. These providers may collect or process information on our behalf.
We take reasonable steps to use reputable providers and protect your information.
Storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure. Patient records are stored securely in our practice systems and access is limited to authorised staff.
Accessing or correcting your information
You may request access to your personal information or ask us to correct information if you believe it is inaccurate, out of date or incomplete. We may need to verify your identity before providing access or making changes.
Website information
When you visit our website, basic technical information may be collected, such as your browser type, device, pages visited and general usage data. This helps us understand website performance and improve the site. Our website may use cookies or analytics tools.
Questions or complaints
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Reservoir Spectacles
2C Edwardes Street, Reservoir VIC 3073
Phone: (03) 9460 8017
Email: info@resoptom.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Last updated: June 2026.